Newly added shipping rates not showing at checkout

Shopify Discussion
1

Hi,

I just added 2 new shipping rates to my store and they’re not showing up at the checkout. When customers try

to check out, they get a message saying we don’t deliver to their destination.

Both shipping rates are flat rates.

Any idea why they’re not showing up?

2

Hi there @TLBMIreland ! I’m happy to help you out with this. I just have a few questions to make sure I fully understand the situation.

  • What new rates did you set up? Do your rates have any conditions?
  • Which regions do you currently ship to?
  • Is this error appearing for all customers, or only some?

When this error message happens in your checkout it means that the product(s) in the cart are having trouble making a clear path to a shipping rate. There’s a few reasons this could be happening. To start troubleshooting I would recommend the following:

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04-26-62158-12584
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  • If you are using price based shipping rates, confirm that your rates cover all order total possibilities. For example, if you only have one rate set up as “free shipping on orders $100 and up”, but your customer is trying to check out with an order less than $100, there would be no rates to show them and they would receive that error message. In this case you would need to set up shipping rates for orders under $100 as well.
  • Confirm that the product(s) being purchased are set up properly to inform what shipping rates should apply. For example, you will want to go to Products and click into the products being purchased. On the product detail page double check that the setting This is a physical product is enabled. If you are using weight-based shipping rates or calculated shipping rates you will also want to double check that the items being purchased have a proper weight assigned.
  • Make sure that your products and variants have inventory at the locations you are shipping from. You can find this by going to Products and clicking on the product you want to view. Under the Inventory section you will see a list of the locations you have and the amount of inventory you have at each location. You can also read more about assigning inventory to locations on this page.

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Try that out and let me know if you’re still having trouble with this! I know there are quite a few steps so please let me know if you have any questions.

3

Hi Erin,

Thanks for getting back to me and please see my answers below.

What new rates did you set up? - I added rates for the UK and Northern
Ireland

Do your rates have any conditions? - No, the shipping rates for the UK
and Northern Ireland are flat rates, same rate for all products.

Which regions do you currently ship to? - At the moment I only ship to
Ireland and want to start shipping to the UK.

Is this error appearing for all customers, or only some? - None of my
customers from UK were able to check out so I’m guessing it happens to all
of them

I think I have everything set up the right way. I added the UK shipping
rates exactly the same way as the Ireland rates but for some reason the UK
rates don’t show up at checkout. Please see attached screenshot of the
settings.

Is there anything else I can do to fix this issue?

4

Hi, @TLBMIreland

Thank you for your patience while we replied here.

From your reply, it sounds like the shipping profiles were set up correctly, however, the products were not added, or the conditions were mismatched.

What I advise first, is making sure if you have a custom or just a single general Shipping profile that all your products are within, then you create the shipping methods you wish to use within that Shipping profile(s). Using just one profile is generally the best approach here, but if say some of your products ship to some but not all countries or require a very specific shipping setup then this is when you would find multiple Shipping Profiles useful.

If, for example, you were using multiple shipping profiles, you would have a setup as in the image below.

simple-shipping-profile-setup-289c98ebc8f5f24efa38dcaa135ae52285b44fe86b26e9168ea30f6fffc6abba.png (1122×508) 2022-07-15 15-31-06.png
simple-shipping-profile-setup-289c98ebc8f5f24efa38dcaa135ae52285b44fe86b26e9168ea30f6fffc6abba.png (1122×508) 2022-07-15 15-31-06.png1047×470 110 KB

With a single profile with all products, you can then include shipping just for the UK and Ireland there. Reading your reply above, it sounds like you have done all that, was that following the steps from the guide here?

The screenshot however did not appear to save in your reply. Would you be so kind as to insert it once more so I can take a look at your settings?

5

Hi Rein,

Thanks for getting back to me and apologies for the delay in getting back to you.

I did check out the guide that you sent me and I seem to have done everything right…

Please see attached the screenshots as requested.