Newsletter subscription - message not working

Topic summary

Issue: A store owner set up a newsletter signup in the footer but reports no confirmation message after form submission.

Latest updates:

  • Another participant tested the live site and confirmed the subscription flow works on their end, sharing a screenshot as evidence (image provided). This suggests the confirmation message may be environment/device-specific or intermittently displayed.
  • The original poster asked whether the confirmation can be displayed as a pop-up instead of (or in addition to) the current behavior.

Open questions / next steps:

  • Clarify how the confirmation is currently shown (inline message vs. redirect) and on which devices/browsers it fails for the OP.
  • Determine if the platform/theme supports a pop-up confirmation natively or requires custom code/app.

Status: Partially addressed (works for tester), but unresolved regarding inconsistent visibility for the OP and the request for a pop-up confirmation.

Summarized with AI on December 26. AI used: gpt-5.

Hello

I have set up the newsletter subscription box in my footer

But when testing it out - i do not have a confirmation message after submitting.

Please help

www.thebodyshop.com.lb

dosawr

@TBS2023 worked

s it possible for the confirmation to appear as a pop up?