Hi, I would like to use the headless shopify app to create a custom store front but have been told it is not available on the NGO plan by customer service. However this feature is available on all other plans. Does anyone if this is a bug/technical limitation or if custom storefronts are just not supported for NGO plans. Thanks!
Topic summary
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Issue: An NGO-plan merchant wants to build a custom (headless) storefront but was told the headless/Hydrogen Shopify app isn’t available on the NGO plan, unlike other plans.
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Current status: A Shopify representative confirmed it’s not a bug; the Hydrogen Shopify app is currently unavailable on NGO plans. The Hydrogen product team plans to add NGO support soon, and the thread will be updated when it goes live.
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Open question: The merchant asked whether going headless without using Hydrogen is possible on the NGO plan. No response yet.
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Outcome/next steps: No immediate workaround or access change confirmed. Awaiting product update enabling NGO support and clarification on non-Hydrogen headless options.
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Resolution: Ongoing. Key unanswered question: feasibility of headless implementation on the NGO plan without Hydrogen.
Hi Alvis,
Thanks for raising this question! This is not a bug on your side - the Hydrogen Shopify app is currently not available on the NGO plan. However I’ve gotten in touch with the Hydrogen product team and they’ll be adding support for NGO plans soon - I’ll update this thread once it’s available.
Hope this helps Alvis!
Thanks for the reply Liam! I’m looking into going just headless, not necessarily with hydrogen, would that be possible?