There is nothing showing on mobile devices for the product tab, but I can see the details showing on the mobile view in editing the theme. Please help. I am using ELLA 7. Thanks.
Welcome to the Shopify Community! Please share your store URL and password (if it’s password-protected), so I can check and provide you with the exact solution.
Best regards,
Devcoder 
Hello @yueterrabrio Seems like the domain name is wrong. As this domain name is still available to purchase.
Hey @yueterrabrio
It’s showing an empty <div> in your theme files so I’m pretty sure that the backend coding isn’t setup properly which is causing that.
Without having a look at the theme files, I can’t debug the exact problem. Do you mind sharing the collaborator request code in my private messages so I can have a further look?
Best,
Moeed
We have checked the demo of the theme and found that this issue exists in the theme itself (check the screenshot)
You can contact the theme support team for further help.
We can help you, but for that, we need access to your Shopify store in order to check the theme product files. If you’re comfortable, you can send the collaborator code in a private message.
Thank You
Hi @yueterrabrio,
If the product tab content appears in the theme editor but not on the actual mobile storefront, I would check a few things:
1. Whether the tab content is hidden by mobile-specific CSS
2. Whether the ELLA theme has separate mobile settings for product tabs
3. Whether the content is coming from a metafield that is empty for some products
4. Whether an app or custom script is controlling the tab behavior
5. Whether the issue happens on all products or only one template/product
The fastest test is to duplicate the theme, temporarily switch to a clean product template, and check whether the tab content appears there. That helps separate a theme setting issue from a custom code/app issue.
I would also check the product content itself after fixing the display issue. Missing product details, empty metafields, and hidden tab content can all hurt the product page experience.
If you can share whether this happens on all products or only one template, it will be easier to narrow down the cause here.
Once the immediate tab issue is solved, Checkpoint: Store Scanner can also help with broader product content gap checks, slow scripts, large files, and leftover app code.
@yueterrabrio You should contact theme support as the issue is in theme code itself. I can look into the code if you can provide the code responsible for displaying the details section or you can provide collaborator access too.
Thanks