My ISSUE: I was sent emails asking me to fill out a form showing that I have the permission to sell the items on my site. I attempted many times. I sent emails saying I would need help with this since it would not allow me to do the signature needed to complete the form. I was sent a very rude message back all caps - WHAT EXACTLY DO YOU WANT???. I resent my issue and since then have been met with silence. Not one response. Since then I have emailed and made call and yet ZERO response. I would like to know why? I am willing to make the changes requested however I have never been told what that was. Please someone help. This has cost me a good deal of funds, a customer list of over 600 and months of rebuilding and contacting customers about this. I already deal with depression - started selling on etsy from my doctors and the VA and now its far worse. SOMEONE PLEASE LET ME KNOW WHAT I HAVE TO DO TO GET MY ACCOUNT UNLOCKED. And please do not charge me anything since services are not provided and in fact are costing me. - Someone there??? Rather then deal with this , I believe they will delete this very honest problem. Any help here?
Sorry you are facing this issue, it would be my pleasure to help you.
Welcome to the Shopify community! 
Thanks for your good question.
can you please contact Shopify Help Center
I have been dealing with the shopify help center. However they do not allow you to do anything to help a customer? They won’t even allow you to put URGENT when sending the complaint to the proper area of shopify. They block the ability for anyone to contact or connect with anyone that may help. I just get emails from " shopify help center" saying the will forward the complaint. The NOTHING??? Its a dead end. Can you send a link tro anyone that may actually be able to help? That answer would be NO. It is so sad that they block customers from being to contact help in any way. So is it you would be able to help?
I went to you customer service page as requested. There’s nothing there that relates to the issue of bad service or complaints? Again they avoid answering customers problems by redirecting them to dead end links? Do that not realize how bad this is for a company that is supposed to be legit? Currently the funds and all such information is being help ransom. Well what ransom do they want??? I am a very honest. legitimate seller as I’m sure most shop owners are. Dishonesty should not be accepted? Why are they not answering emails so we can find out what we can do to fix this problem?
Hi @unkletony
Thank you for reaching out here for support with your business. I can understand how difficult it is when you are trying to get support with your store from our escalated teams and you feel like you aren’t getting a response.
Depending on the situation, our escalated teams will usually reply back within 3-7 business days.
If this situation has already been escalated for you then you will need to reply back to the ticket number you were provided for additional support. Generally situations that are related to account access are handled solely by an escalated team and our standard support won’t be able to directly help with this.
Thanks for your promoted response