So yesterday, I wanted to reach out via a phone call to Shopify regarding adding an additional business to my store to find out they are now taking/taken the option to speak to somebody away.
I was told to chat on the live text chat or email. I’m very disappointed about this since i’m mildly dyslexic and to me the information I want to discuss is too complex to explain via text.
After the recent increase of 31% on the monthly cost, I feel really let down by Shopify since they are taking away (in my opinion) a huge part of their service.
I expressed my disappointment on the text chat and also on the “feedback” email I had. I will continue to try and contact them for a little while longer to express my concerns as a consumer of their service.
I’m not entirely sure what my point of posting here is, I guess I just want to make others aware. I am now looking to change platforms sadly. Not brilliant and setting up a whole new website is time consuming to say the least.
Am I a dinosaur? Is this just the way the world is going? Somebody please try to rationalise this mad move to me ?
Most of their support these days works out of the Philippines and it operates at a very basic level, they really can’t deal with tech matters at all. I don’t even really have a problem with text chat but what’s the point when the person on the other end simply says they will forward it to the right team, had that excuse so many times.I think more and more people will just start to drift away from Shopify, it’s just going downhill so fast, giving you less but extracting more. Good luck.
I had a concern similar to yours when I tried a time ago to contact Shopify, in the past it was possible to request a callback from someone on Shopify. Unfortunately it seems like it’s not possible today
Something you can do and see if it works for you is Chat with Shopify or Leave a message requesting a callback, to do this you can go to: Customer Support > Select Store > Starting a Store > Scrollw down until you see the cards from the image above
