No metrics showing for ads

Topic summary

A user reports that Shopify’s marketing dashboard displays sales data but fails to show key advertising metrics like ROAS (Return on Ad Spend), CPA (Cost Per Acquisition), and CTR (Click-Through Rate). They currently must manually check each advertising platform (Meta, Google, etc.) to calculate these metrics.

Current situation:

  • Shopify’s native dashboard doesn’t automatically pull detailed ad performance metrics from external platforms
  • Triple Whale integration was attempted but also failed to display the needed data
  • Screenshots show the dashboard displaying sales but missing granular ad metrics

Suggested solution:
A third-party analytics tool (TrueProfit) is recommended as an alternative that:

  • Integrates with Shopify and multiple ad platforms (Meta, Google, TikTok)
  • Provides real-time tracking of ROAS, CPA, CTR, net profit, and ad spend in a unified dashboard
  • Has a Discord community where existing users can provide feedback

The issue remains unresolved pending the user’s decision on which analytics solution to implement.

Summarized with AI on October 31. AI used: claude-sonnet-4-5-20250929.

On my marketing dashboard, it shows my sales but never has any ROAS, CPA, CTR etc. I have to individually go to each marketing platform, meta, google etc and work everything out. Is there a way to just get everything integrated into shopify? I tried downloading triplewhale but it doesn’t show on there either

Any suggestions? Realistically I just want everything on one dashboard to see a complete overview of what’s going on

Shopify’s built-in marketing dashboard doesn’t automatically pull ROAS, CPA, or CTR from external ad platforms. To get a complete overview, you’ll need a third-party analytics tool that integrates all your ad data into Shopify.

Since Triple Whale didn’t work for you, try TrueProfit.

TrueProfit integrates directly with Shopify and pulls data from Meta, Google, TikTok, and more—so you can track ROAS, CPA, CTR, net profit, and true ad spend in real time, all from one dashboard.

Before installing, don’t forget to join our (https://discord.gg/X5KWVbQS7B)
to ask real merchants who’ve used TrueProfit for their feedback. That way, you get honest insights from store owners who’ve already tested it.