For the past hour and a half I have been looking all over for a Shopify support phone number and I can’t find anything. The old number I had is disconnected. Is it really possible that an e-commerce site has no phone support in 2020? Why the hell would I use this platform then!? I’m a busy small bus…

Hello, @CoffeeMike ! Karlie here from the Shopify Guru Team! I do apologize that the callback feature isn’t available at this current time. As that message had mentioned, the feature is only available depending on our current contact volume. You do have the option to contact our team via chat, emai…

Why is there no support anymore!!! this is unbelievable. I emailed shopify support, received an email back with a link to contact, chat or email then it lead me to the same thing. THERE IS NO CONTACT INFO IN THAT LINK. Has anyone figured this out yet?? There is no excuse for this, it should not be t…

This is insane!!! How is there zero options for support? Has anyone found a way to call/chat/email shopify to ask questions?

Just curious.. who is eligible for phone support? I was talking to a customer and they mentioned they ‘spoke’ with someone at shopify. How do I get on this list? Do we have to pay?

ditto to all of the above - I have been trying for 2 days to get some idea of where I can get help for my Shopify store; I go to help page this is greyed out, chat sends me to help page which is greyed out - when I fill in the contact form it never submits only highlights in red “needs to be filled”…

Go to their Facebook page. I believe there was a live chat, but I did find the help I needed by doing that. If the chat’s not avail on Facebook send them a message there.

Agreed, this is really frustrating. I just wasted an hour looking for answers to no avail. Suddenly, I cannot view product pages and get the very cryptic message: "There’s a problem loading this page There’s a technical problem with Shopify that has prevented this page from loading. Try reloading…

can shopify please help answer our emails or at least share the contact information been going through the same frustration – cannot find any contact or chat or phone option, when we did get through the phone, twice, the calls were cut off? our site is showing a pitiful slow speed, been told it is…

Just thought I would share as I found it after a long time looking: http://bit.ly/3iuePsg; Follow these steps: Log in & choose your account Pop a question in the box On the next page, click the button “Contact Retail Support” Choose “Chat”, “Email” or “Callback”. If callback is not ava…

Read my reply at the end of the thread.

No More Phone Support for Shopify? Can't Get Support! Being Over-billed - July 2020

Shopify Discussion

FDNCanada November 27, 2020, 2:31pm 18

This worked for me and I requested a call back, they say it’ll be 40 minutes. This was tough to find, thank you Bonnie!

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No More Phone Support for Shopify? Can't Get Support! Being Over-billed - July 2020

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