I am having the same issue. I started the year with 3 stores and have closed one and paused another. My CC is getting charged 2x per month from shopify and I need to know where the extra charge is coming from since this charge isn’t reflected in any of my open stores billing cycles.
I do not see live chat or phone support anywhere…I keep going through loops in the help center.
Please let me know how to contact support with things that are not possible to resolve in help documents???