Hi, I’m having issues with a payout. Contacting support multiple times, useless. Just keep saying ticket is made will be contacted within a few business days. Keep telling me I can reply to email for updates. When I do, I get an email back saying they do not support emails contact live support. It’s coming onto a month now with no payout or update. Anyone having any suggestions on what to do?
Topic summary
A merchant has been waiting nearly a month for a payout with no resolution.
Support has been unhelpful, creating a frustrating loop:
- Live chat repeatedly says a ticket is created and promises contact within a few business days
- When attempting to reply to emails for updates, automated responses redirect back to live support
- No actual payout has been received and no meaningful updates provided
The merchant is seeking alternative suggestions or solutions from the community to resolve this payment issue.