I am writing this email, with an extremely broken heart. My account was terminated on May 18th 2025.
In the termination email, I was notified that my funds would be held for 120 days. I didnt contest or even ask for a reactivation. I decided to wait for 120 days to elapse.
The 120 days elapsed on September 18th. I didn’t receive any payout.
Since then, it has been cat and mouse for months.
I was even asked to upload my bank form a couple weeks ago. Till now, no payout has been sent.
Please help me. One final time. I won’t bother you again
Sorry to hear about your case. And you are not bothering anyone but this is not place you should waste your energy on. Public forum, and Shopify Team members will most likely miss this post.
I know you are trying and hoping someone can see it, but there is no other way the Shopify support. It is cat and mouse but you need to keep playing it. Ask for right department, maybe some email, escalate to some manager maybe. Try maybe on X to DM Shopify Support.
I log into the chat every day, and all I get is that the team will contact me via email, but it’s an endless cycle; they never even send a response, and it seems to me they are doing this on purpose to stall the merchants and make us give up out of exhaustion. However, the funds that have been withheld are extremely important for my family and my business.