No preview picture when sharing the link of website

Technical Q&A
1

Hey there,

so basically the topic says it all - when sharing the link of our website through e.g. whatsapp no images shows up.

image
image822×192 21.4 KB

Anyone got an idea?

Greetz Max

2

sometimes show up :waving_hand: it might be an error

3

Just go to your Online Store, Preferences, and scroll down to the Social sharing image and SEO section. That’s where you can upload your image and update your description.

1 Like
4
  1. Hi, First go to Online Store > Preferences.
  2. Scroll down to the Social sharing image section.
  3. You can upload the one you want to use.

Click Save.

2
21348×523 49.6 KB

1 Like
5

Hi,

Hope this will help

  • Apps use Open Graph meta tags (especially og:image) to pick preview image.
  • Upload the image to Shopify Files, use absolute HTTPS URL in og:image.
  • Make sure image size and type are good (1200×630 recommended).
  • Refresh caches using the Facebook Sharing Debugger, then test in WhatsApp.
6

Hey @okur90,

Have you upload the image in the Shopify Preference settings for Social media Sharing?

7

Hey okur,

we acutally have uploaded a photo there. But it seems like its not working properly

8

This forum can see your image:

WhatsApp uses OpenGraph markup and your page has it.

Maybe your aspect ratio is not good as it’s more like 5:1

The og:image mark-up is an absolute URL for an image used as the thumbnail for the link preview. This image should be under 600KB in size. Image should be 300px or more in width with 4:1 width/height or less aspect ratio.