No preview picture when sharing the link of website

Hey there,

so basically the topic says it all - when sharing the link of our website through e.g. whatsapp no images shows up.

Anyone got an idea?

Greetz Max

sometimes show up :waving_hand: it might be an error

Just go to your Online Store, Preferences, and scroll down to the Social sharing image and SEO section. That’s where you can upload your image and update your description.

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  1. Hi, First go to Online Store > Preferences.
  2. Scroll down to the Social sharing image section.
  3. You can upload the one you want to use.

Click Save.

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Hi,

Hope this will help

  • Apps use Open Graph meta tags (especially og:image) to pick preview image.
  • Upload the image to Shopify Files, use absolute HTTPS URL in og:image.
  • Make sure image size and type are good (1200×630 recommended).
  • Refresh caches using the Facebook Sharing Debugger, then test in WhatsApp.

Hey @okur90,

Have you upload the image in the Shopify Preference settings for Social media Sharing?

Hey okur,

we acutally have uploaded a photo there. But it seems like its not working properly

This forum can see your image:

WhatsApp uses OpenGraph markup and your page has it.

Maybe your aspect ratio is not good as it’s more like 5:1

The og:image mark-up is an absolute URL for an image used as the thumbnail for the link preview. This image should be under 600KB in size. Image should be 300px or more in width with 4:1 width/height or less aspect ratio.