No previewpicture when sharing a Productpage via whatsapp. Why?

Shopify Discussion
1

Hi lovely Shopify Community,

yesterday I wanted to share a productlink to a friend in whatsapp. Unfortunatelly there is no preview-picture above the link in the whatsappchat like usually. Is it because of the format of the picture? 4:3?

Here is the Link to the product:

https://www.chevaldore.com/products/berlins-businesscard

ChevalDor_1-1745245222157.png
ChevalDor_1-1745245222157.png185×400 63 KB

FYI: In Telegramm Chat the preview works tho :smiley:

Kind regards and happy easter

Julian

ChevalDor_0-1745245139788.png

2

Hi,

Hope this will help

  • Check Open Graph Image Tag
  • Make Sure Product Image Meets WhatsApp Requirements
  • Set a Custom OG Image (if required)

Code example

{% if product %}
  
{% endif %}
  • Remove cache
3

Hi mate,

thanks heaps for getting back to me.

But please slowly step by step:

  1. Where do I check open graph Image tag?

  2. Which requirements are necessary?

It is a 4:3 / JPG / 2112 × 2817 / 2,9 MB

  1. You mean I should try a random picture to check if that works?

  2. Where do I place this code? Please tell me exactly where so there is no missunderstanding.

  3. Where do I remove the cache? Please tell me exactly where to.

Thanks heaps

Blessings, Julian