I recently created a Facebook and Instagram shop. I’m using the same Shopify catalog for both. My Instagram shop works fine, but none of my products show up on the Facebook shop. For instance: from Facebook, I click on one collection header in the shop. It states I have 67 products in that collection, and then appears to do a search, but finally says ‘No products found’. The Instagram shop is set up identically, and that has no problems. I’ve been troubleshooting this for a week now, tried everything. I think it’s a facebook-side problem, but hoping someone here may have an answer. Facebook and Meta have been no help.
Topic summary
Main issue: Facebook shop shows “No products found” when viewing collections, even though counts (e.g., 67 products) appear. Instagram shop, using the same Shopify catalog, works fine.
Troubleshooting attempts: Tried multiple fixes over a week. Considered resyncing/disconnecting the Facebook sales channel in Shopify (Sales Channels > Facebook > Settings) and asked if disconnecting is reversible. Planned to open a case via Facebook Business Manager.
Work-around found: Products are invisible only when logged in as the owner’s Facebook account. They are visible from another account (e.g., spouse’s). Created a separate Facebook account to view the shop, concluding customers can see products.
Status: Semi-fixed via workaround; root cause remains unclear and likely Facebook-side. The discussion does not confirm whether a resync/disconnect solves the issue.
Key open questions: Why the owner’s account cannot see products; whether channel resync/disconnect is safe and effective.
Context terms: Shopify catalog = product feed shared to sales channels. Sales Channels > Facebook = Shopify’s integration settings. Facebook Business Manager = Meta’s tool for managing assets and support.
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Thanks for the fast response. Just a question about your point #2: when I go to Sales Channels>Facebook, is the resync you’re talking about under Settings, where I have the option to disconnect either shop? I was afraid of trying that because I thought it might be permanent. So if I do that I’ll have the option to reconnect?
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Tried all the above-mentioned ideas, still the same. I’m going to go back to Facebook Business manager and try to open a case. Thanks for the suggestions, though.
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Well, I found a work-around for my problem. It turns out that I can’t see the products in my shop while I’m logged in to my Facebook account as myself. I discovered I CAN see them when I look at it from my wife’s account. So… I just created a new fake Facebook account which I will have to log into if I want to view my shop. I guess the important thing is that everybody else will be able to see my products. I still don’t know why the problem is happening, but I’ll have to accept it as semi-fixed.