No products found on main menu, only when clicked on collections page

Store Design
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Topic summary

A store owner encountered an issue where products weren’t displaying on certain collection pages when accessed through the main menu, despite being visible when navigating through the collections page directly.

Key Details:

  • Some pages showed only partial product counts (e.g., 13/15 products)
  • One page appeared completely empty despite all products having proper tags
  • Products were present in the system but not rendering on the menu-linked pages

Attempted Workaround:

  • Adding tags temporarily helped restore missing products to listings
  • The root cause of products disappearing remained unclear

Resolution:
The issue was resolved by the original poster without sharing the specific solution.

Summarized with AI on October 31. AI used: claude-sonnet-4-5-20250929.
1

Please help, this has happened to a few product pages now where it would only show maybe 13/15 products and I would have to play around, I found that adding tags helped add them back into the product list but it’s just annoying as I don’t really understand why they’re disappearing. This one page is completely empty even though all the products have tags, but the products show up when you click on the page through the collections page. Really frustrating

kimi1_0-1740031157233.png
kimi1_0-1740031157233.png735×148 4.72 KB

https://kimiw0rld.com/collections/washi-tape/sticker password “etrawn”, using theme Taste

Thanks

2

its ok i got it