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Technical Q&A
1

Hello, can you please help me fix this problem? it is appearing on two of my collections: " balms" and NZ EXTRA VIRGIN OLIVE OIL?

2

Hi Bessies, I am happy to help, could you provide more information on the problem or give a few screenshots of what’s happening?

3

Hi @Bessies1 ,

When using search terms it is important that you use the accurate characters - remember that the search function is case sensitive. Could you provide me with a screenshot of where, specifically, it is that you’re searching and what terms you’re using, please?

In the meantime, here is our guide on Searching and Filtering products for you to have a look at. I look forward to getting more context from you in order to better help you!

4

I no longer seem to have the issue and I have fixed the problem

thanks

5

That’s great to hear, thanks for the update! Are you linking your collections to your menu as a menu item? And are you using automated collections or manual collections?

Also, I’d love to know more about your store! What is it that you’re selling? Can you tell me a little more about your brand, your business plan, and your marketing strategy?