I CANT LOGIN IN MY ACCOUNT BECAUSE THEY ASK 2FA CODE THAT I NEVER INSTALLED AND I NEED SUPPORT BUT SHOPIFY IS NOT RESPONDING
STORE EMAIL PESASOFFICAL@HOTMAIL.COM
Topic summary
A user is locked out of their Shopify account due to a two-factor authentication (2FA) requirement they claim never to have set up.
Key Issues:
- Cannot access account because 2FA code is being requested
- User states they never installed or enabled 2FA
- Store email appears to be provided (encoded/reversed in original post)
- Shopify support is reportedly not responding to their requests for help
Current Status:
- Issue remains unresolved
- User is seeking assistance to regain account access
- No recovery code available to bypass 2FA