No Scroll Ability on Media Library

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Topic summary

A user reports being unable to scroll through Shopify’s media library, seeing only the first row of images. The issue persists in Chrome (latest version) with Dawn theme 15.4.1.

Troubleshooting attempts:

  • Disabling browser extensions (only HubSpot and Zoom installed)
  • Adjusting browser zoom levels
  • Restarting computer
  • Testing keyboard arrow keys for navigation

Suspected causes:

  • Potential conflict with third-party apps affecting Shopify code
  • Browser extension interference
  • Browser zoom settings

One helper requested store collaboration code and URL for deeper investigation. Another suggested testing with a different browser or verifying mouse scroll functionality.

Status: Unresolved. The issue remains unexplained despite standard troubleshooting steps. Screenshots show the media library interface with visible scroll limitations.

Summarized with AI on October 24. AI used: claude-sonnet-4-5-20250929.
1

I’m having this exact same issue–not ability to scroll through media library and see more than just the first row of images. I’m using Dawn 15.4.1, but product seems to sit outside of the theme, so I’m not sure what’s causing it? There’s been no solution that I can find online. I’m using the latest version of Chrome.

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1 Like
2

Can you try to disable the Browsers Extensions and take a look.
If the issue still exists then try to change your browser to Chrome.

3

I only use Chrome. And I only have Hubspot and Zoom extensions).

4

I can also not scroll with my arrow keys (so I cannot select one photo for example and scroll to the next photo or row with an arrow key or mouse scroll)

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5

It’s a strange issue :thinking:

This maybe happen with the third party apps that conflicting the code of Shopify files.

By any chance can you able to share your store collab code along with the URL so that I can take a look.

6

@Dan-From-Ryviu You were so helpful on my other question–any idea what’s causing this?

7

I see you are zoomed in on your browser. Could you click on that Zoom icon, click Reset, and check again?

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8

I’ve tried zooming in and zooming out. Restarting my computer, etc, but no dice.

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9

Have you tried to deactivate your Chrome extensions?

10

Yes, and I only have 1 extension –Hubspot

11

Try logging in to your store account using a different browser, or check if your mouse’s scroll function is working.