Hi there,
Just learned that my customers are receiving the same error. THIS IS NOT GOOD. Any solutions? I mean solutions that work right now?
Thank you.
Jason
Topic summary
Checkout is showing “No shipping rates found for this address,” blocking orders across multiple products and destinations.
- Original report: Shipping zones (with free shipping) are configured. Issue began recently. OP briefly edited product page code (trust badges) but removed it; error persists. Screenshot attached.
- Troubleshooting: Support suggests products may not be assigned to the correct shipping profile (the configuration that ties products to rates/zones) and to test other addresses. OP tested multiple Dutch and Serbian addresses and different products; error remains.
- Wider impact: Several merchants report the same messages (“Some items in your cart can’t be shipped…” and “No shipping rates found for this address”) even with “All products” selected in shipping zones. One merchant also can’t buy shipping labels (“shipping rate not found”) for new orders.
- Support guidance: Issue likely requires account-specific investigation. Merchants are directed to contact Shopify Support via live chat/email/callback for resolution.
- Status: Unresolved and ongoing. No confirmed root cause or public fix in-thread. Suggested actions: verify product assignments to shipping profiles/zones and contact Support for account-level diagnostics.
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