Sometimes our site won’t show any text - usually via redirected links or QR codes on mobile but not always
Is anyone able to help with this?
Topic summary
Main issue: Text content intermittently fails to display after redirects, most often when accessing the site via QR codes or redirected links on mobile.
Context:
- The URL https://moonwakebeer.com/hibiscus-sour is configured to redirect to https://moonwakebeer.com/blogs/beers/discover-our-artist-series-hibiscus-sour.
- When scanning a QR code that links to https://moonwakebeer.com/hibiscus-sour/utmsource=irl&utm_medium=scan&utm_campaign=beercan, the destination page renders with no text.
Evidence:
- A screenshot was provided showing the page with missing text.
- An assisting developer requested a video to better understand and reproduce the issue.
Key question:
- Whether a redirect should be set up that includes the campaign tracking parameters (UTM) to prevent the text from disappearing.
Status/next steps:
- No resolution yet; the thread is open.
- Awaiting a video for clearer diagnosis and guidance on handling redirects with tracking parameters.
- The screenshot is central to illustrating the rendering problem.
Hi @moonwakebeer
Can you please share any video to properly understand the issue?
Thanks
This is what happens when I scan a QR with the link
https://moonwakebeer.com/hibiscus-sour/utmsource=irl&utm_medium=scan&utm_campaign=beercan
Currently https://moonwakebeer.com/hibiscus-sour is set-up to redirect to https://moonwakebeer.com/blogs/beers/discover-our-artist-series-hibiscus-sour but this page with no text is what shows. Should I set-up a redirect that contains the campaign URL tracking too?