Agreed, I meet all the requirements, I have all the legal documents in my possession as well. However, your security team is asking for records which cannot be provided. For instance; they have asked for last 10 order receipts, and 10 tracking numbers.
In my case my store was new and I hardly made 4 sales when Shopify decided to hold my payouts. After explaining, arguing and providing all the remaining document your team is not willing to release my payments.
How is any suppose to provide Tracking numbers or Order Receipts for their last 10 sales when they have not made that many sales in total yet.
Support team is not willing to do anything about this and I ended up accepting my loss. I had email chains with three different Support team members and had chat with 2 members of support. Not a single person knows or bothers explaining a way of the situation.
So Shopify can put all the blame on the users my making excuses like they don’t read Terms & Conditions (which I did actually). The truth is that, it is extremely shady and un ethical on part of Shopify to allow users to register Shopify payments and later hold their payments.
Even on this forum people are not clearly told the simple answer. The simplest way to put it out for users is that:
- Non US residents cannot use Shopify payments in order to sell in the US.
- Also the products must be shipped from the same country. In Case a store is run in US and products are sourced from Germany, Shopify will hold the payout.