Hi All,
Have updated all the DNS settings but still dont seem to be able to connect the Shopify store to the domain.
Please suggest on where I am going wrong or what else i could do to connect the store.
DNS records are attached.
Hi @Breakuphelpline !
I’m happy to assist you with this, thank you so much for sharing a screenshot of the current DNS setup for your domain.
From what I can see, the CNAME WWW record is correct and the Shopify A record is also correct. You will need to remove the additional A records though, you can only have one A record at a time.
When I checked the domain status (DNS Checker - DNS Check Propagation Tool) I can see that no DNS information is currently propagating, including fields that most likely haven’t been changed like the TXT or MX record. Any DNS fields that have been changed can take up to 48 hours to finalize, but the older records should still be showing up.
You may need to connect with your domain host directly for additional support if after 48 hours the domain continues to not work. If the domain is hosted by Wordpress, they may require you to transfer the domain hosting away from them first. Is your Wordpress account still active? I know that if a domain is hosted by Shopify and the store that owns the domain closes, the domain is also rendered inactive until transferred out of Shopify.