Not able to get 10 digit pin on my email.

Shopify Discussion

Topic summary

A store owner cannot access their Shopify account because the professional email (customersupport@hi5store.com) used for login has been deactivated and wasn’t renewed. Despite repurchasing the same email address, they’re still not receiving the 10-digit verification code from Shopify needed to log in.

Key Issues:

  • Original login email deactivated due to non-renewal
  • 10-digit PIN not arriving even after reacquiring the email address
  • Monthly Shopify charges continue despite inability to access the store

Contact Details Provided:

The user is requesting a solution to regain access to their hi5store.com Shopify account. This appears to be an unresolved access issue requiring Shopify support intervention.

Summarized with AI on November 24. AI used: claude-sonnet-4-5-20250929.
1

Hi there,
1.) I have a shopify store with domain name hi5store.com but due to some reasons i didn’t logged into the store also the professional email (customersupport@hi5store.com) i made for that store got deactivated as i was not able to renew it, it was the same email account which i used to login to my shopify store therefore i wasn’t able to receive the 10 digit code sent by shopify to login to the store. Now, i have again bought the same email address but still i am not receiving any email regarding 10 digit pin for logging into the store. I request you to please provide me with a solution.
2.) I am also being charged on monthly basis from shopify.
3.) My another email address is rohan91bansal@gmail.com, and my contact number is +917000853115 ,+917694966944

Thanks,
Mr. Rohan Bansal