Hey, @kartzot !
Sunny here from the Shopify Guru team and I would be happy to help with your PayPal connection.
For context, when first opening a shop on Shopify, our system automatically takes the email used to create the account and uses that as the PayPal email to accept payments.
As mentioned in the screenshot above, when a shop makes their first sale through PayPal, the merchant will receive an email from PayPal to “complete the setup” to receive their funds with a redirect link to PayPal. From there, you can finish the setup and start accepting PayPal payments without any issues.
If in the case you have yet to receive your first order using PayPal, it may just be a matter of time to complete the setup. Another option is to deactivate and reactivate the email linked to PayPal as this may force the connection before needing to make any sales. To do this, head over to Settings > Payment Provider > PayPal > Edit > Deactivate (by the way, this is also something you should do if the email linked to the account on Shopify is incorrect). Once everything is deactivated and the page is refreshed, you’ll noticed that you are no longer connected. Now it’s time to reactivate! Select “PayPal Express Checkout” from the dropdown menu under the PayPal section and proceed to activate the account. It will redirect you to PayPal, first asking you to sign up or log in via email and password > if your information is correct, it will ask you to authorize permissions:
If all done correctly, you will be met with a page that looks like this:
Feel free to log into PayPal just to make sure you don’t have any outstanding steps you need to take. From there you are good to go until you make your first PayPal order (if you haven’t already).
Based on what you are saying, it sounds like you have already deactivated your PayPal account and are attempting to reactivate, which then the above steps are not working for you which is unusual behaviour. I just tested this out on my test store and didn’t see that banner or run into any issues at all. Another suggestion is to clear the cache for the browser you’re using. I also suggest trying this in a different browser than the one currently (i.e. Google Chrome, Safari, Firefox, etc), as this can help us narrow down the problem. Once cleared, you should be good to go, but if not, let me know what happens and we’ll keep troubleshooting!
I look forward to hearing from you!
Cheers,
Sunny | Shopify Guru