Not able to login to Shopify

Shopify Discussion

Topic summary

Unable to access Shopify admin for two days across multiple browsers (Opera, Safari, Chrome, Firefox). Store owner of two shops reports a permissions-related error and attached a screenshot of the error.

Support advises contacting the Shopify Help Center for authenticated, account-specific troubleshooting, since the Community cannot view account details. They also ask whether the same error appears when attempting to connect via the Help Center.

Suggested contact steps:

  • Go to the Help Center
  • In the chat, type “I can’t log in”
  • Wait for the “Account Support” option
  • Select it to start a live chat

Additional tip: Continue through the AI chat until “I still need help” or “chat with a support advisor” appears to reach a human agent.

Status: No resolution reported yet; outcome pending investigation by Shopify Support.

Summarized with AI on December 28. AI used: gpt-5.
2

Hi @dv18 ,

Thanks for reaching out to the Community. I’d be happy to provide some assistance with this request. To confirm, are you receiving the same error when attempting to connect with us over on our Help Center?

As you’ve attempting a few local troubleshooting steps already, I’d encourage you to connect with us as a next step. This will allow our support team to get you authenticated, as we wouldn’t have access to any account details here over on the Community. They can take a closer look to determine why you’re receiving that permissions error and ensure it gets resolved.

To connect, you can follow the steps outlined below:

  • Head over to the Help Center
  • Into the chat box, type ‘I can’t log in’
  • After waiting a few moments, you will see the ‘Account Support’ option
  • Select ‘Account Support’ to begin a live chat

Please let me know if you have any troubles or run into a similar error.