Not able to pay bill above 5000 getting error

Payments + Shipping & Fulfilment

Topic summary

  • Payment failure on bills above 5000: UPI (Unified Payments Interface) autopay is capped at 5000, blocking UPI payments for larger invoices. Card payment also fails with the error: “Unable to resolve all outstanding invoices with the selected payment method. Please try again or use a different payment account or method.”

  • Conflicting explanations: Shopify support attributes the issue to the bank. The merchant reports their bank (including the manager) confirmed no holds or restrictions and that the card is valid and supported by Shopify.

  • Additional report: Another user confirms experiencing the same issue and says support has not been helpful.

  • Status/outcome: No solution, workaround, or confirmed root cause identified in the thread. The issue remains open and unresolved.

Summarized with AI on December 27. AI used: gpt-5.
1

I am not able to pay my bill that is more than 5000

as the auto pay limit for upi is set 5000

Also i am not able to pay with the card as there is a error “Unable to resolve all outstanding invoices with the selected payment method. Please try again or use a different payment account or method.”

Shopify’s support is saying that problem is with bank but i had conversation with the bank also the bank manager. He said there is no security holds or anything that might be affecting this error

also my card is valid card that is supported by shopify

Shopify staff is telling me everything thing rather than accepting this is a genuine error from their side

2

Did you find a solution? Im facing the same issue and their support isn’t helping