Not able to scroll past 2 photos on my product page

Technical Q&A
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Topic summary

Main issue: Product page image gallery in a Shopify store using the Avone third‑party theme won’t scroll past the first two photos. After reaching the second image, the gallery can’t scroll back within the same row.

Context: The store owner is not on the theme’s extended service plan, so they can’t report the issue or request official support. The problem appears specific to their implementation rather than the theme generally.

Evidence: A live product link shows the bug, while the Avone demo site works correctly. This suggests a possible configuration, custom code, or CSS/JS conflict rather than a core theme defect.

Request: Seeking technical guidance from the community to diagnose and fix the scrolling behavior. They offer a small thank‑you (free chips) for a working solution.

Status: No fix or confirmed cause yet; issue remains open.

Summarized with AI on January 16. AI used: gpt-5.
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Hi. I am a user of Avone theme, but since I did not sign up for extended service plan, I am not able to report and fix this theme bug.

I am hoping someone technically savvy can help me out.

On our product pages, we can’t ever scrolls past 2 photos. See https://heychips.com/products/corn-chips

And after you scroll to the 2nd photo, you can’t ever scroll back to any photo in the row.

Checking the Avon theme demo, it should not have this issue. Not sure how I can fix it.

https://avon-demo.myshopify.com/collections/women/products/innerbloom-puffer-jacket

Please help. I will send you some free chips you way if you solve this for me. Thank you very much!