Not able to select any options on website

Store Design

Topic summary

Main issue: On a live store using the Paris theme (latest version), product variant options (size, color), Add to Cart, and the Size Chart button are not clickable on the website.

Context:

  • Store URL provided: www.highvoltageworkwear.com.
  • Merchant submitted three support tickets to the theme developer over four days without a response (previously responsive).

Troubleshooting so far:

  • Inventory: Merchant does not track quantity for most items (made in-house). Products display as “available.”
  • Theme backup: No prior theme copy is available to test against (acknowledged as a mistake).

Community suggestions:

  • Verify inventory quantities.
  • Test functionality on an older theme copy if available (not possible in this case).

Current status:

  • Root cause not identified.
  • No fix implemented yet; discussion remains open with pending developer feedback.

Notes:

  • The provided website link is central for reproducing and diagnosing the issue.
Summarized with AI on December 14. AI used: gpt-5.
1

All of my variant options are showing correctly but when you go to the website you are not able to select anything. You can’t click on size, color, or add to cart. Also the size charts button shows but when you click on it nothing happens. I’ve submitted 3 tickets with the developer in the past 4 days but haven’t received any response (which is strange as they’ve been very helpful in the past).

Please help.

I’m using the Paris theme (latest version)

Website is www.highvoltageworkwear.com

1 Like
2

Hi,

Can you check your inventory quantity? Did you made your theme copy before? If yes check if it works on your old theme.

1 Like
3

I don’t track quantity for most of my items as I make them in house. When I pull up the product it shows as “available”.

Unfortunately I didn’t make a copy made when I first started…rookie mistake.