when clicking on a creative banner on my homepage, it will not go to the specified collection, such as, ie., Jewelry. Hover over does not work as well. I put in the correct url link from the drop down, so i am pretty sure it is the correct url.
Topic summary
A Shopify store owner reports that clickable creative banners on their homepage are not functioning properly. The banners fail to navigate to specified collections (e.g., Jewelry) despite using URLs selected from dropdown menus, and hover effects are also non-functional.
Suggested troubleshooting steps include:
- Verifying the URL is correctly configured in banner settings
- Inspecting for malformed HTML tags or CSS properties (such as
pointer-events: none;) that may block interactions - Using browser developer tools to check the console for JavaScript errors
- Temporarily disabling recently added apps or custom code
- Testing across different browsers and devices
If these steps don’t resolve the issue, contacting the theme developer or Shopify support is recommended. The discussion remains open with no confirmed resolution.
Your issue with the banner link not working could be due to incorrect HTML, CSS, or JavaScript behavior. Ensure the correct URL is set in the banner settings, and check for malformed HTML tags or CSS properties like pointer-events: none; that might block clicks. Use browser developer tools to inspect the banner and console for errors. If you’ve recently added an app or custom code, try disabling it temporarily. Additionally, test on different browsers or devices. If the problem persists, contact the Prestige theme developer or Shopify support for further assistance.