Not getting ecookbook Link email

Store Design
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Topic summary

A user is experiencing issues with a custom ebook download form on their Shopify store. When customers submit the form, they encounter errors and don’t receive the ebook download link via email.

Current Problem:

  • Form displays errors on submission
  • Customer data is not being saved to Shopify backend
  • No confirmation emails are being sent with the ebook link

Technical Details:
The form uses form_type="contact" and posts to /contact#contact_form. It includes fields for name, email, and voucher code. A JavaScript snippet prevents default form submission and redirects users to a thank-you page, which may be preventing proper data capture.

Suggested Solution:
One respondent recommended verifying the form’s action attribute is correct and ensuring form_type="customer" is used if creating customer records. They also noted that error messages typically indicate missing required elements or incorrect action URLs.

Status: The issue remains unresolved, with the original poster seeking additional assistance to properly configure the form for data capture and email delivery.

Summarized with AI on November 3. AI used: claude-sonnet-4-5-20250929.
1

Hello,

I have issue in ecook book

When customer fill up this ebook form then click on subscribe button it is showing error and not getting ebook download link email.

Also not getting email. Anyone help me setup this form and customer get ecook book link email.

Here is link:- https://eatwater.co.uk/pages/ebook

Thanks

2

Hi @ameta31

If you’re using a custom form on a Shopify page (e.g., pages/ebook.liquid ), you’ll typically need something like:
  • Check the action attribute: If the action points somewhere incorrect (like a test page or a broken link), the form submission won’t work.
  • Make sure you include form_type=“customer” (if you want to create a customer record or gather newsletter subscribers directly in Shopify).
  • Ensure you have a success page or success message configured to redirect or confirm submission.

If you see an “Error” message on submit, it usually means the form is missing required elements or the action URL is wrong.

Hope this can help!

Best regards,

Daisy

3

Hello Daisy,

Thank you for your reply.

This is my current ebook code please check and let me know. It is working fine but the customer data not save into shopify backend.

Sign up to Download the Free Cook Yourself Slim eCookBook (Worth GBP 7.95)

Your Name
Your Email
Voucher Code

Submit

4

This is my ebook page link:- https://eatwater.co.uk/pages/ebook

5

Are you available?

6

I need some help from your side about customer form.