Not Receiving Contact Form Submissions from Website

Technical Q&A

Topic summary

Issue: Merchant is not receiving email notifications from their Shopify store’s contact form submissions, even though the form appears to function on the site (store: importedwares.pk).

Steps already taken:

  • Verified the email address associated with the Shopify account.
  • Confirmed the correct email is set in the store’s settings.

Additional troubleshooting:

  • Tried submitting via a different browser and/or user profile as suggested by another participant.
  • Result: No change; emails still not received.

Request: Merchant asks Shopify to investigate a potential platform-side issue or provide further guidance on next steps.

Current status: Unresolved. The problem persists after basic checks and a browser/profile test. No errors, spam-folder findings, or logs were reported. No attachments or images are central to understanding the issue. The discussion remains open awaiting more detailed troubleshooting or an official response.

Summarized with AI on December 17. AI used: gpt-5.
1

Dear Shopify Support Team,

I hope this message finds you well.

I am reaching out for assistance regarding an issue with my Shopify store’s contact form. My store is set up at importedwares.pk, and while the contact form seems to be functioning correctly on the front end, I am not receiving any email notifications for the form submissions.

Here are the steps I have taken so far:

  1. I have verified the email address associated with my Shopify account.
  2. I have checked my store’s settings to ensure the correct email is listed.

Despite these steps, I am still not receiving any emails when customers fill out the contact form on my website. I would greatly appreciate your guidance on resolving this issue, as I rely on these emails for customer inquiries.

Could you kindly investigate if there is an issue on Shopify’s side or guide me on any further steps I should take?

Looking forward to your prompt response.

Best regards,
Imported Wares
Website: importedwares.pk

2

You can try with different browser or on the other profile

3

Tried, but didn’t work