Not receiving customers' engraving text in their orders

[estherfung]

URGENT!

I used the below coding for customers too add their text for engraving.
I know customers have typed and filled in the box, but im not receiving the text in their orders.

Do you know why? and where can I find what they typed?!!

Thank you so much

[JHKCreate]

Hi @estherfung

Have you placed this inside your “form” element around the cart/buy buttons? This is where it should be.

[estherfung]

Thank you soooo much for your reply!!

I’m not sure. this is what its showing above and below it. How else can I find out?

{%- endfor -%} {% render 'icon-caret' %} {%- when 'buy_buttons' -%}

Your Greetings

{%- form 'product', product, id: product_form_id, class: 'form', novalidate: 'novalidate', data-type: 'add-to-cart-form' -%}

{%- if product.selected_or_first_available_variant.available -%} {{ 'products.product.add_to_cart' | t }} {%- else -%} {{ 'products.product.sold_out' | t }} {%- endif -%}

<svg aria-hidden="true" focusable="false" role="presentation" class="spinner" viewBox="0 0 66 66" xmlns="[http://www.w3.org/2000/svg](http://www.w3.org/2000/svg)"

[estherfung]

Thank you so much for your reply!!
I’m not sure. This is what its showing above and below. How else can I find out?

{%- endfor -%} {% render 'icon-caret' %} {%- when 'buy_buttons' -%}

Your Greetings

{%- form 'product', product, id: product_form_id, class: 'form', novalidate: 'novalidate', data-type: 'add-to-cart-form' -%}

{%- if product.selected_or_first_available_variant.available -%} {{ 'products.product.add_to_cart' | t }} {%- else -%} {{ 'products.product.sold_out' | t }} {%- endif -%}

<svg aria-hidden="true" focusable="false" role="presentation" class="spinner" viewBox="0 0 66 66" xmlns="[http://www.w3.org/2000/svg](http://www.w3.org/2000/svg)"

[EasifyApps-Zoe]

Hi @estherfung ,

To create a custom field for Engraving Text without any coding, I recommend using the Easify Product Options app (free plan available). Setting it up takes just a few minutes, and the text your customers input will seamlessly appear on the Order page.

Additionally, this app offers advanced features, such as the ability for customers to select the font for their engraving text and preview it with their chosen font.

It’s user-friendly and packed with useful features. Why not give it a try?