Not receiving email messages from the 'Contact' page

Store Design

Topic summary

A store owner reports that customer messages submitted through the contact page are not being received. The issue affects both customer submissions and test messages sent by the owner.

Key details confirmed:

  • Email address in settings is correct
  • Messages are not appearing in spam folder
  • Using the page.contact.liquid template
  • Only one person (the owner) is experiencing this issue

Current status:
The discussion appears to show responses to troubleshooting questions, but the actual solutions or diagnostic steps from other participants are not visible in the thread. The owner has requested that any solutions be shared publicly in the thread rather than taken offline. The issue remains unresolved based on the visible posts.

Summarized with AI on October 29. AI used: claude-sonnet-4-5-20250929.
2

Wonderful! Thank you.