Not receiving my Shopify payment

Accounting & Taxes

Topic summary

Issue: A merchant reports not receiving expected Shopify payouts despite email notifications. They cite a recent change where payouts shifted from several days to within hours after purchases, but funds have not arrived as indicated.

Details:

  • Example: An email stated a $88 payout was due yesterday; it never reached their account.
  • Verification: They checked both their bank account and PayPal; no deposit found.

Request/Action: They ask Shopify to contact them via email or phone to resolve the discrepancy.

Status: Unresolved; seeking direct support. “Payouts” refers to funds disbursed from Shopify to the merchant’s bank or designated account.

Summarized with AI on December 14. AI used: gpt-5.
1

Recently Shopify switched from a several day delay with payouts to receiving them within several hours after a purchase.

However, now I am not receiving what my email is telling me I should be getting paid out. Just yesterday I was emailed saying I would be receiving $88 and it never came through to my account.

this has happened other times. I checked my bank account and my PayPal to see if the money went there and it hasn’t.

Shopify, can someone please get in touch and email me or call me so we can figure this out?