My ‘New order’ pop-up notification have stopped appearing on my iPhone. Settings all seem to be correct. Is this a common problem? I’m wondering if it’s an IOS issue rather than a Shopify one. Also, and this may just be a complete coincidence, this problem started the day I updated my DMARC records. Could that have anything to do with it? It’s such a pain having to constantly check my emails to see if I’ve received an order.
Thanks guys
Mark
Same for me - notifications on iOS just stopped working all of a sudden. Reinstalling the app did not work.
Same here!
It seems there a re more problems presenting themselves & less customer service to help
I miss that ka-ching sound! LOL
It’s happened before a few years ago as well. Came back after a few days. Have you logged a ticked with support?
We have the same issue on our iPhones and iPads since Saturday.
It’s like a little dopamine rush each time!
I haven’t contacted support yet, just wanted to check in with the community first. Seems like I’m not the only one to have this issue. Good to hear that it came back for you.
Definitely gives the day a good boost when you hear them coming through! Currently still off on this side, but hopefully they fix the notifications soon!
Same… ours started Sunday (yesterday). Was going to open a ticket with Shopify but appears to be a widespread issue so hopefully they are working on. Thanks for starting the thread.
same here, no iPhone push notifications since Saturday for myself and my wife on different phones.
There is nothing noted on status.shopify.com …maybe they are unaware?
Same for me. I reported it yesterday and they looked into it and told me it should be working. Still isn’t. I reported it again with no answer. I know several other shops having the same issue. Has been since Friday night for me.
Mine stopped working on Saturday night too - I miss the kerching!
Same here, tried reinstalling app, re-booting iphone etc but still not working.
I have been having the same issue for a few days. Being we have a physical store where it’s important to pull orders very quickly to get them off the floor this has created a serious workflow issue
Also raising my hand to have this looked at. Hopefully the activity here helps their bots to know it’s an issue…
Same here! It’s been a few days of constantly checking that new orders are removed from display in the brick and mortar store.
We have the same problem but weirdly they are working on one of the iPhones we use but not on the other three
Same problem here on my iPhone. I get push notifications for new sign in’s but not for sales.
Has anyone heard of they are working on it? I got a reply with the setting of how to turn on notifications (but they are set fine and I never turned them off), but still not getting notification pushes to iPhone (for past few days). Anyone else hear of a fix?
I am also no longer receiving new order alerts on any device including laptop and Android devices.
I deleted and reinstalled the app and restarted phone and seems to be ok now.