A user reports not receiving notifications for successful purchases despite having configured notification settings correctly. They only receive alerts when payments fail, even though they are the account owner and have enabled all relevant notifications.
A community member suggests troubleshooting steps:
The issue remains unresolved, with the initial response appearing incomplete. The user is seeking additional solutions to ensure they receive all purchase and subscription payment notifications as configured.
Hi,
We have checked all of our notification settings and I should be receiving notices when any purchase goes through. However I’m only receiving notices when a payment fails. I am the owner and would like to be receiving all of the notifications that I have checked in notifications. What else can I do?
Thanks!
I understand that you’re not receiving notifications for successful purchases, which is an important issue to resolve.
To ensure that you’re receiving all the notifications you need to check your emails, spam/ junk folder and if you are using any third party apps