I have been unable to login to my store for almost two full days now.
I’m not receiving 2FA texts to complete the login process.
Unfortunately, I have not downloaded the recovery codes, either, so I’m effectively locked out of my store, which is majorly frustrating and stressful.
I have tried dozens of times from different browsers and devices; cleared browser history and cache; tried incognito tabs; reset password; and restarted phone - all to no avail.
I sent two emails to Shopify support yesterday expressing the urgency, but have not received any response and cannot speak to a human. I received an automated support ticket with a number but there’s no way to check the status of this.
The only thing I can think of now is posting here and hoping somebody can help.
I appreciate this may be related to the AWS outage, but the Shopify status page says everything is fine. The lack of support has me really questioning whether I want to continue with Shopify. The AI chatbot sending me around in circles feels despairing.
This can only be done by Shopify Support Team, and you can go on contacting them regularly every two or three days, until they respond. It is sad to hear your experience here, but there is no other practical way for now.
With no 2FA or recovery codes, there’s no way to skip over Shopify’s login flow, as it’s a fundamental security feature. The only good way to go is to escalate via the official channels: reply to the support ticket, mark it urgent, and provide proof of ownership. Meanwhile, look for delays from your SMS carrier, try a different phone number if you have one linked, and make sure your authenticator app hasn’t been reset accidentally. There’s no way around that that also keeps your account secure.
