Not Receiving Verification Email On Existing Account to register domain

Shopify Discussion
1

Hi, I have received an email from Shopify stating I need to verify my email address to register my domain and that I should have received an OpenSRS email but I never received an OpenSRS email. I logged into my Shopify account to resend the email and it says the verification email was sent, but the email never comes to my inbox. I double checked my spam/junk email but it’s nowhere to be seen.

The email I did receive states my website and email for the domain will be suspended TOMORROW. How can I resolve this?

Thanks

2

Hi @ryanwdye

With this type of issue, the best bet is to get in touch with the Support team directly to have them check it for you.

You could refer to this link, log in to your store account then type in a topic in the search bar, for example, "inactive store " and select Search. On the following page, scroll down to Get Support and click Continue and you’ll be presented with options to contact their Support via chat, email, or schedule a call-back.

If you find this answer helpful, please mark it as a Solution.

Best regards.