Issue: When fulfilling TikTok Shop orders through Shopify, customer shipping addresses are not fully displayed, preventing label creation. The original poster shared a screenshot showing incomplete address information and couldn’t view order details in Shopify.
Root Cause: This occurs when TikTok Shipping is enabled instead of Seller Shipping. TikTok controls what order information gets sent to Shopify, and with TikTok Shipping active, buyer information is blocked.
Solution:
Important Note: Orders placed before switching to Seller Shipping will still have blocked addresses. One seller had to contact their buyer directly to obtain shipping information for a previous order.
Status: Multiple users confirmed this solution resolved the issue, though some struggled locating the shipping template settings initially.
Hi,
you must assigned a shipping template to Your warehouse , and don’t forget to use seller shipping, if you don’t have assigned shipping template to your warehouse it will switch to tik tok shipping and is going to block the buyer info.
hope it helps!