Hello,
I’ve been running my Shopify eCommerce store for a few years now. Recently, I revamped my store by updating the theme and making several improvements. As part of this process, I needed to update the banking account information under Shopify Payments. I thought it would be a simple task, but it has turned into a frustrating ordeal.
When I tried to update the banking info, Shopify required me to verify the current bank account by entering the account number. However, the last 4 digits displayed are not associated with any of my business accounts. I entered what I know to be the correct previous account number, but it says the information is incorrect.
I even contacted my former credit union, where the account was held, and they confirmed that they’ve never issued an account with those last 4 digits. Despite this, I know the account was set up correctly because I was receiving payments, and I have the bank statements to prove it.
I reached out to Shopify Support about a month ago, thinking it would be resolved quickly. Unfortunately, that hasn’t been the case. I’ve contacted support multiple times, and while the issue has been “escalated” and marked as high priority, it’s been over a month, and nothing has been resolved.
At this point, I’m unable to operate my store because I can’t receive payments. I’m tempted to delete this Shopify account and create a new one just to get things moving, but doing so would mean I’d have to start over - rebuilding the theme, reconfiguring customizations, reconnecting APIs, and more.
Meanwhile, I’m still paying for my Shopify subscription and all other added on services even though my store is effectively at a standstill.
What should I do? Has anyone else experienced this issue? Any advice or suggestions would be greatly appreciated.
Thank you in advance!