From about 12noon today GMT, any notification sent from Shopify appears to have the email body missing when viewed from Outlook on the desktop version. However when viewing Outlook in 365 web version the email body is normal and visible.
Our customers are noticing this too. Does anyone else know of or have experienced this issue?
James
We are experiencing this same issue, just noticed it today.
Multiple users are receiving a blank email when they try to export orders. Is anyone else experiencing (or has experienced in the past) the same issue and have suggestions?
Cheers,
Allyson
I think we’re experiencing the same issue. I have a user testing if the report is coming through Outlook web version okay.
Hey!
I am experiencing the same situation. I keep getting blank emails with no exports. I have tried reaching out to customer support but I got nothing. Anyone out there that has figured this out?
I saw on another post (https://community.shopify.com/c/shopify-discussions/notification-email-body-blank-in-outlook-desktop-but-normal-in/m-p/1743631?search-action-id=99908625815&search-result-uid=1743631) that using Outlook in a web browser might work so we tried that and it seemed to be successful. If you’re using Outlook Desktop, give that a try.
We’re experiencing this as well. Thank you for the post - before I found this we didn’t think to try the web version.
My users are experiencing the same issue, I thought this was an isolated issue here.
I am having the users logging into the was OWA version as a workaround to be able to load the messages until the issue is resolved.
I am having a similar issue as Will, however, mine just started today. Actually, I only have one that has a blank body. I often get “Contact Us” inquiries and this is the first time it is blank. So I tested it myself and went through “Contact Us” on my site and it too came into my email with a blank body. I am assuming the first one was not spam.
Any help?
There are problems in the html header of the emails that appear to be causing this. Contact form emails, login notification emails, pretty much everything being emailed out of Shopify is having this problem. Shopify needs to fix this as soon as possible.
Webmail clients appear to be a short term workaround but for businesses using Outlook on their clients this needs to be resolved.
Same issue here as well. OWA is fine but Outlook client email body is blank. OWA for workaround but hopefully this gets resolved soon.
Thanks for the attempt, but your possible solution did not fix my issue.
Just wanted to chime in and say our customers are reporting this issue too. B2B customers unable to log in with 6-digit email codes, because the email body is empty.
@Shopify_77 can you check on this?
This seems to be the point, but I don’t get why it just appears in this section of the mails. @Shopify_77 This is a major problem for our workflows!
Shopify support on Twitter says this is an Outlook issue and we should be contacting Microsoft. Thoughts on that, @TEPred ?
Experiencing the same issue for a client.
Yah Outlook Desktop for Windows is not showing content in the export emails. Outlook on the web is unaffected for receipt and resend. MacOS Outlook is not affected on receipt, but if you go to reply or forward the email, the content is still blank.
Shopify is the one who changed the html code of the emails so I don’t know how they can say it’s a MS issue when they’re the ones who broke it? That’s simply poor customer support to just hide and point fingers… but it seems to be what they do best any time there’s an issue. The platform has so many unaddressed problems it’s not even funny. But their focus seems to be more on selling than supporting existing customers.
Allyson, you can point them to this thread for the solution if they can’t figure it out themselves too…
Hi, I am having the same issue. The customer messages do not show up simply an email from mailer@shopify.com with no message. I have had two today and this has never happened previously. Oddly, the entire message wills how up on my phone but not on my desktop.
We’re seeing this same behaviour across all of our stores. The problem began in the last 12-24 hours.
