I’ve updated one of the standard notifications which was the email order confirmation email and the preview was working fine but when I did a test order with a different email address no changes are reflected and the email has no “body”. Any tips on how to fix this?
Topic summary
Main issue: After editing Shopify’s standard Order Confirmation notification, the preview shows the updates, but a real test order sent to a different email address does not reflect the changes and arrives without an email body.
What’s been tried: The stock notification template was customized, validated via the built-in preview, and a live test order was placed to trigger the notification.
Current status: No solution provided yet; the author is seeking troubleshooting tips from the community.
Open questions:
- What causes the mismatch between preview and the live notification rendering?
- Why would the live email’s body be empty?
- What steps ensure the updated notification template is actually applied to outgoing emails?
Resolution: Unresolved/ongoing.