Trying to set up a reasonable solution for issuing invoices through Shopify (Plus). It looks like in order to accept partial payments for an outstanding order, I can’t accept the payment on a Draft–a real order needs to be created first. But that triggers the Order Notification email, which is the same email that’s sent as a receipt when a customer goes through regular checkout and pays on the spot. I can put tokens in the subject line, but I can’t use Liquid conditionals to give us a different subject line for these two very different scenarios. Any recommendations?
Topic summary
- Goal: Configure invoicing in Shopify (Plus) that supports partial payments.
- Constraint: Partial payments can’t be taken on Draft orders; a real order must be created first.
- Impact: Creating a real order triggers the standard Order Notification email—the same template used as a paid receipt for checkout—risking confusion between “invoice issued” and “payment received.”
- Limitation: The email subject can include tokens (dynamic placeholders), but Liquid conditionals aren’t allowed, so subjects can’t differ between the two scenarios.
- Request: Seeking recommendations to distinguish notifications for partial-payment invoices versus immediate-payment receipts without misleading customers.
- Status: Unresolved; no solutions or workarounds proposed yet.