Hi, they see the notification on the shopify page. After they complete the payment, instead of order confirmed they see that some of the products in their cart is sold out.
Topic summary
Multiple merchants are experiencing an issue where customers who purchase the last item in stock receive an “Out of stock” notification immediately after completing payment. This message appears on the order confirmation page instead of the standard “Thank you for your purchase” message.
The Problem:
- Customers successfully complete checkout and payment
- Instead of order confirmation, they see: “Out of stock - Some items are no longer available and have been removed from your cart”
- This causes customer confusion and refund requests, even though their order was successful
Current Status:
- This appears to be a Shopify internal notification issue, not app-related
- Multiple merchants report the same problem
- Shopify support’s suggested solution (disable inventory tracking) is impractical
- No resolution has been found yet
The discussion remains open with merchants seeking a proper fix from Shopify.