Notifications for new orders not coming through

Topic summary

  • Issue: New Shopify order notifications have stopped arriving on the user’s phone since Saturday.
  • Scope: Staff members continue to receive notifications, and similar problems are being reported by others on Twitter, suggesting a wider issue.
  • Context: Category relates to Shopify Apps; no specific app or settings changes mentioned.
  • Actions/Status: No troubleshooting steps, fixes, or official responses noted yet. The problem remains unresolved and open.
Summarized with AI on January 5. AI used: gpt-5.

Hi,

Since Saturday, I’m not getting any new shopify order notifications on my phone.

It’s stopped working since Saturday but works for my staff, the same issue has been said to be done to others on twitter too?

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