Notifications from default email tho sender email is changed (DMARC is changed)

Shopify Discussion

Topic summary

A store owner is trying to configure their custom Gmail address as the sender for customer notifications, but emails continue to show the default Shopify address (store+XXXX@shopifyemail.com).

Steps Already Taken:

  • Added DMARC record to domain (verified as working by dmarcian)
  • Configured SPF record (v=spf1 include:shops.shopify.com ~all) successfully
  • Currently attempting to add DKIM record

Current Status:
Despite proper DNS configuration, the sender email hasn’t changed to the custom Gmail address. The user included a screenshot showing their current setup.

Response Provided:
A support representative directed the user to Shopify’s official guide for changing sender emails, noting that the process differs between Shopify-managed and third-party domains. They recommended contacting the domain provider if assistance is needed editing DNS records.

Resolution: Ongoing - the issue remains unresolved, with the user awaiting further guidance on completing the sender email configuration.

Summarized with AI on November 11. AI used: claude-sonnet-4-5-20250929.
1

I’m having trouble to get my own custom email to be the sender on notifications from my store.

I have a gmail that I want the customers to see as sender when they reseive their email but as of right now I have the “store+XXXXXXXXshopifyemail.com”

I have added my custom gmail, I have DMARC added to my domains pointing to the email.

But I still get the "Recipients will see your email as store´XXXXXXX. For better brand recognition, use an email with custom domain. This I have.

What do I need to do to get my custom gmail as sender?

2

Okay, so. I have now got my _dmarc added to my domain and dmarcian say it’s OK (finally)

I now also have a SPF added (v=spf1 include:shops.shopify.com ~all) that also is OK (finally)

BUT

I’m still having the default store+XXXX - emailadress as sender. As of now im trying to add a DKIM. Let’s hope that fixes it

Filmoo_0-1710157036334.png
Filmoo_0-1710157036334.png729×216 13.8 KB

Anyone can give me some kind of tips on how to get my own gmail as sender?

3

Hi, @Filmoo !

Thanks for sharing your concern.

The process for changing your sender email will vary depending on if you have a Shopify managed domain, or a third party domain. You can review our guide here that will walk you through the steps of which records you need to add. If you require assistance to edit these records, you can contact your domain provider.