Offering Different Shipping Methods, but being Charged for Both

Payments + Shipping & Fulfilment

Topic summary

A merchant added products requiring cold shipping to their store, which has a different shipping rate than their standard items.

The Problem:

  • When customers add both cold-ship-required and standard items to their cart, they’re being charged for both shipping methods instead of one consolidated rate
  • The desired behavior: if any item requires cold shipping, that single rate should apply to the entire cart (since standard items can also be shipped cold)

Current Status:

  • The original poster is seeking a solution to configure shipping so only one method/rate applies per order
  • A second user encountered the identical issue and is also looking for a resolution
  • No solution has been shared yet; the discussion remains open with unanswered questions
Summarized with AI on November 12. AI used: claude-sonnet-4-5-20250929.
1

We recently added new items to our product offering - these items require cooled shipping solutions which are a different rate.

Our other products dont require cold shipping but can be shipped cold too if coupled with items that require cold shipping.

The problem Im seeing is when a customer is adding both items (one that requires cold shipping and one that doesnt, they are being charged for both shipping methods).

I’m needing to set it up that if a customer adds an item to the cart that requires cool shipping then that rate should apply to the entire cart (and over ride the other shipping cost) instead of the customer being charged for 2 different shipping rates.

2

Hi, I know this has been a long time since you posed the question but have you made any resolve on this issue? I’m running into the same problem now and would like to get it fixed.