Old Orders integrating Fullfillment Company System PROBLEM

Payments + Shipping & Fulfilment

Topic summary

A merchant integrated their Shopify store with a fulfillment company’s system, but the fulfillment partner can only access new orders—not existing orders from a previous crowdfunding campaign.

The Issue:

  • The fulfillment company uses a create/order webhook that only captures orders placed after integration
  • Old orders are not automatically synced or visible in the fulfillment system
  • The merchant needs to “re-trigger” historical orders but lacks technical experience

Proposed Solutions:

60-Day Window: One response suggests Shopify natively allows order imports from the past 60 days. Orders within this timeframe should be importable; older orders may require contacting Shopify support or manual processing.

API Permissions: Another response indicates the fulfillment company needs to request proper API access scopes from Shopify to read all historical orders, with a link to Shopify’s developer documentation on order permissions provided.

The discussion remains open with no confirmed resolution yet.

Summarized with AI on October 30. AI used: claude-sonnet-4-5-20250929.
1

Hello people

i have some old orders from my crowdfunding campaign.

I have decided to work one of the fullfillment company, and i integrated my shopify store with their system.

but the problem is, they cannot get my old orders from my shopify store. They can only see the new orders.

When i asked this to Fullfillment company, they answer me :

they cannot get the information from shopify. Shopify send order informations to them in every 15 minutes.

" they subscribed create/order webhook"

So they think , i have to re-trigger something from shopify store.
I dont have any experience with something like this. Is there anyone help me about this problem ?
I need to find out how to trigger my old orders to send information to fullfillment company’s system.

Thank you.

2

Hello @Bankimun

Shopify’s native system generally allows you to import orders from the past 60 days (roughly 2 months). So, if you have orders within the last 60 days, the fulfillment system you’re using should ideally be able to import those orders to its system. This is quite common and should be achievable.

However, for orders older than that, such as those that are 3 months old, Shopify itself does not provide a built-in method for importing them. In such cases, you may need to contact Shopify support to see if there’s a way to trigger the import, or you might not be able to use the fulfillment system for processing those orders. You may have to process them manually instead.

3

Your fulfillment service needs to request access to Shopify to enable the scope to read all orders. Share this with them: https://shopify.dev/docs/api/usage/access-scopes#orders-permissions