Old shop name still showing in Shopify Admin

Shopify Discussion

Topic summary

Store owner reports that after renaming the shop to “Coolsual” in Preferences, the old name “Dripjunction” still appears in Shopify Admin and in a third‑party app when toggling “show shop name,” leading to unwanted manual corrections. A screenshot illustrates the old name still displaying.

Proposed causes and steps from a PageFly representative:

  • Browser cache: clear cache and hard‑reload (Ctrl+Shift+R / Cmd+Shift+R).
  • Shopify cache: Online Store > Themes > Actions > Purge Cache.
  • Third‑party app cache: contact the app’s support or force‑refresh its connection to the store.
  • DNS propagation if a domain change was recent (time needed for changes to update across servers).

No confirmation that these steps resolved the issue; discussion remains open with no final outcome reported.

Summarized with AI on December 15. AI used: gpt-5.
1

Why is the old name (Dripjunction) still showing, even though I already changed it in Preferences?

I was going to just ignore it, but when I checked a ‘show shop name’ box in a third-party Shopify app, it showed Dripjunction instead of Coolsual. I don’t want to have to manually correct it every time that happens.

DripJunction is the old name, and it's still showing even though I changed it in Preferences...
DripJunction is the old name, and it's still showing even though I changed it in Preferences...994×251 22.4 KB

2

Hi,

This is Richard at PageFly - Shopify Advanced Page Builder app.

There could be a few reasons why the old name (Dripjunction) is still showing up even after you’ve changed it in Preferences:

1. Cache:

  • Browser Cache: Your browser might be caching the old name. Try clearing your browser cache and hard reloading the page (Ctrl+Shift+R or Cmd+Shift+R).
  • Shopify Cache: Shopify itself might have cached the old name. You can try clearing Shopify’s cache by going to Online Store > Themes and clicking Actions > Purge Cache.

2. Third-Party App Cache:

  • The third-party app you mentioned might be caching the old name. Try contacting their support for specific instructions on clearing their app’s cache or force-refreshing the app’s connection to your store.

3. DNS Propagation:

  • If you recently changed your domain name, it might take some time for the DNS changes to propagate across all servers. This can cause inconsistencies in how your store’s name is displayed.

Hoping my solution helps you solve your problem.

Best regards,

Richard | PageFly