Issue: On the Dawn theme’s account/register page, the “Create account” and “Forgot password” options are not appearing, despite customer account settings being enabled. The store is using Classic customer accounts (Shopify’s legacy customer login/register).
Clarifications: The page was not built with an app; the merchant has made extensive code edits elsewhere but not on the account page.
Troubleshooting: Support verified that on a fresh copy of Dawn the “Forgot password” option appears (screenshot provided). They advised duplicating the current theme (to preserve customizations) and previewing a fresh Dawn theme to check if the issue is present there.
Explanation: Potential code conflicts from prior customizations may be affecting the account pages, even if those pages weren’t directly edited.
Next steps: Duplicate the theme, test a fresh Dawn, and compare behavior. If the issue does not occur on the fresh theme, it likely stems from conflicting code. If needed, contact Shopify live support for further help (Shopify-owned theme).
Status: Unresolved; awaiting results from testing a fresh theme to determine if custom code is the cause.
Hi, @yds41 !
Are you referring to this page here on your store or the login page for your Shopify store?
If you are referring to the above page, can you tell me how this page was added? Did you create it with a page builder app or add it via coding? Can you also confirm which theme you’re using and if this occurs on a preview of another theme?
Any additional information you can provide would be awesome!